Bank card details are required to place a booking. Our salon software stores your card details and deducts a deposit of $50 towards your scheduled appointment.

Any bookings made for hair extensions or a bridal party booking require a further deposit of 50% of the appointment total.

Phorest payments are powered by Stripe - who have the highest security level 1 PCI compliance. We do not have access to view card information in this secure system.



Your visits are very important to us and we understand that sometimes schedule changes are necessary when life gets in the way. Our cancellation policy gives us the time to inform guests on our waiting list of any availability and is also designed to protect our team from any lost business.
Cancellations must be received no later than 48 hours prior to the appointment time. If you are unable to reach us by phone, please send an email of the cancellation or reschedule to
  • If your appointment is cancelled with more than 48 hrs notice your deposit can be fully refunded or transferred to any rescheduled/new appointment you make
  • If your appointment is cancelled with 48-24 hrs notice, you will forfeit your $50 deposit 
  • If your appointment is cancelled with less than 24 hrs notice, a charge of up to 50% of the appointment value will be applied. This also applies to last minute service alterations + no shows


To ensure timely service to all of our guests, we may need to reschedule or alter your appointment if you arrive more than 15mins after your scheduled appointment time.


Vixen is a luxe salon that runs as an adult only environment. The salon implements an age restriction of 16 years for all colouring services. Due to limited salon space and for OH&S reasons we kindly request you do not bring friends or children (newborns are welcome) to your appointments so you and our other guests can enjoy quality time in a relaxing environment.


While we do not offer refunds on services rendered, in the event that you are not satisfied with your service we ask that you please contact us within 7 days of receiving that service. We would like every opportunity to meet and exceed your expectations, as we value you as a guest.